Conflict Resolution at Work For Dummies
Author(s): Vivian Scott
Publisher: For Dummies | PDF | 363 pages | 2.65 Mb | English | Date : 2009
ISBN-10 : 0470536438 | ISBN-13 : 978-0470536438
Description:
A practical workplace guide to handling conflict effectively.
Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.
* One of the only trade publications that takes the manager’s perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace
* Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)
* Helps managers and employees sort through problems and make the workplace a more rewarding place
Open the eBook and find:
* The right way to manage conflict within a team
* Advice on when to tackle issues and when to hold back
* Practical guidance on developing solutions and agreements
* Ways to address just about any issue you’ll face
* Tips on keeping your team focused and productive during conflicts
* When to use internal resources like Human Resources and when to turn to outside experts
Tidak ada seorangpun manajer atau pengelola program yang tidak memiliki buku ini, Conflict Resolution at Work For Dummies!
Tentang Penulis
Vivian Scott adalah mediator bersertifikat dan seorang mantan manajer pemasaran Microsoft. Ia anggota the Washington Mediation Association dan mediator volunteers di the Dispute Resolution Center of Snohomish & Island Counties.
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